Emotional Intelligence and Agility with Carole Gill
“Strong emotion doesn't mean it needs to come out all ugly and chaotic.” — Dianne A. Allen (09:00-09:04)
When we talk about emotional intelligence, the way our brains work, we feel things before thinking of them. That's how we're hardwired. But in terms of our reaction, is it serving you, or should you react differently? Can a different response lead to a different result? Everything's always expanding in this world, and the more flexible you get, you can deal with any chaos without getting left behind. In this week's episode, we're going to discuss emotional intelligence and agility with Carole Gill.
Part One of ‘Emotional Intelligence and Agility with Carole Gill’
Carole Gill is a Business Consultant, Executive Coach, Leadership Mentor, and Professional Speaker and has spent the past 20+ years helping leaders and their teams develop trust and alignment around purpose, values, roles, and goals, leading to outstanding operational results.
No matter how great your product or service is, your PEOPLE will make or break your business! Her company was founded on that principle in 1996 after leaving a successful 20-year career in corporate America.
She believes that PEOPLE are the most critical component of any company's success. The more effective PEOPLE become, the more efficient work gets done, the more creativity and innovation show up, leading to better bottom-line results.
She is passionate about working with professionals who want to get better at what they do by developing self-awareness, strengthening what works, and changing what doesn't, leading to overall performance improvement and job satisfaction.
“I think we only grow when we're safe emotionally.” – Dianne A. Allen (16:54-16:56)
For someone like Carole Gill, it has always been her passion to understand why people do what they do. It's something that she does with such desire and love. It was the journey of figuring out why she was making choices based on the emotions that she had and how she was relating to it. And then, it led itself into a whole new world for her. But ultimately, when you think about emotional intelligence, it's an oxymoron.
Because of her inquisitiveness, she asks a lot of questions to figure out what's driving their action, not necessarily what they're doing, but the reason behind it. For example, if someone is in a very happy place, you want to understand what's driving that happiness. But if they're in an off place, they're not happy, or they're frustrated, you want to understand what's driving that and help them recognize that they can choose to respond to that emotion differently. That gives them more effectiveness.
Part Two of ‘Emotional Intelligence and Agility with Carole Gill’
Emotional intelligence is about understanding how you react to your emotions or respond to them naturally. So, there's a set of skills or competencies that you can develop in the process. Self-awareness component helps you respond differently so you can get a different result.
For example, if you're defensive, the conversation breaks down. On the other hand, if you choose not to get defensive and ask proper questions, it helps give you a stronger level of understanding. And that's the key to why we want emotional intelligence in our world.
“The more adaptable we become, the more agile we become.” – Dianne A. Allen (14:57-15:02)
When breakdowns occur in communication due to personality conflict, it's actually what they're doing with their personality that gets them in trouble. Who they are is fine, but their choices as a result of the emotions that are driving them are the things that get them in trouble. You can choose not to act from that emotion and bypass that piece of your brain, saying, "What's the best thing I could do in this situation right now to get me the best result?" And that's what emotional intelligence is all about. It's retraining your brain.
Everything in our world right now is pretty chaotic. So, being able to adapt more will help us get through that transition curve a lot more quickly because change happens no matter what. The more you use adaptability, and you learn to flex, the more you can navigate through the chaos that's out there without it negatively impacting you.
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